Embedded Files
Laura B. Henderson LLC
Effective Date:
August 22, 2025
Laura B. Henderson LLC (“we,” “us,” or “our”) is committed to customer satisfaction while maintaining fair and practical policies for products fulfilled through third-party vendors and drop shipping partners.
1. Order Cancellation
Before Fulfillment:
Orders may be canceled within 12 hours of placement if they have not yet been processed or shipped.
To cancel, contact us immediately at eslbhllc@gmail.com with your order number.
After Fulfillment Begins:
Once an order is processed by a third-party vendor or drop shipper, cancellation may not be possible. We will make reasonable efforts to intercept the order, but cannot guarantee cancellation.
2. Refund Eligibility
We offer refunds under the following conditions:
| Reason for Refund | Eligibility | Notes |
|-----------------------------|----------------------------------------|--------------------------------------------------------|
| **Damaged or Defective Item** | Yes | Must be reported within 7 days of delivery with photos |
| **Incorrect Item Received** | Yes | Return shipping covered by us |
| **Item Not Delivered** | Yes (after carrier investigation) | May take up to 15 business days |
| **Change of Mind** | No | Due to third-party fulfillment, we cannot accept returns for buyer’s remorse |
| **Late Delivery** | No | Delivery times are estimates and not guaranteed |
---
3. Return Process
Contact eslbhllc@gmail.com with your order number and reason for return.
If approved, we will provide a return authorization and instructions.
Items must be returned in original packaging and condition.
- Refunds are issued to the original payment method within 7–10 business days after receipt and inspection.
4. Third-Party Vendor Limitations
Because we work with third-party vendors and drop shipping partners:
Return addresses may vary and will be provided case-by-case.
Some items may be non-returnable due to vendor restrictions (e.g., hygiene products, custom items).
We are not responsible for delays or errors caused by third-party logistics, but we will advocate on your behalf.
5. Contact Us
For questions or concerns about your order, refund, or cancellation:
Laura B. Henderson LLC
Email:
Phone:
Address:
5101 Santa Monica Blvd Ste 8 bldg 1526 Los Angeles, CA 90029 United States
Page updated
Google Sites
Report abuse