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Effective Date:
August 22, 2023
Laura B. Henderson LLC (“we,” “us,” or “our”) is committed to maintaining the security and integrity of our systems, data, and services. This Incident Response Policy establishes procedures for identifying, managing, and resolving security incidents in a timely and effective manner.
1. Purpose
The purpose of this policy is to:
Minimize the impact of security incidents
Protect sensitive data and essential services
Ensure timely communication and resolution
Comply with legal and regulatory obligations
2. Scope
This policy applies to:
All employees, contractors, and third-party service providers
All systems, networks, and data owned or managed by Laura B. Henderson LLC
Any suspected or confirmed incident involving unauthorized access, data breach, malware, or service disruption
3. Incident Categories
| Category | Description |
|---------------------|------------------------------------------------------------------------------|
| **Low** | Minor issues with no data exposure or service disruption |
| **Medium** | Unauthorized access attempts, malware detection, or suspicious activity |
| **High** | Confirmed data breach, system compromise, or service outage |
| **Critical** | Widespread impact, legal exposure, or threat to public safety |
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4. Roles and Responsibilities
Incident Response Team (IRT):
Coordinates investigation, containment, and recovery
\
IT Administrator:
Leads technical response and forensic analysis
Compliance Officer:
Ensures legal and regulatory reporting
Executive Leadership:
Approves major decisions and communicates with stakeholders
5. Detection and Reporting
All employees must report suspected incidents immediately to **security@laurabhenderson.com**
Automated monitoring tools may alert the IRT to anomalies
Reports should include date/time, nature of incident, affected systems, and any evidence
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## 6. Containment and Mitigation
Upon confirmation of an incident:
- Isolate affected systems to prevent further damage
- Disable compromised accounts or access points
- Apply patches or updates as needed
- Preserve evidence for investigation
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## 7. Investigation and Analysis
- Conduct root cause analysis
- Document timeline, impact, and affected data
- Identify vulnerabilities and recommend corrective actions
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## 8. Recovery and Restoration
- Restore systems from clean backups
- Verify integrity and functionality
- Monitor for recurrence
- Notify affected parties if required by law
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## 9. Communication Protocol
- Internal updates provided to relevant teams
- External notifications issued in accordance with legal obligations (e.g., data breach laws)
- Public statements coordinated through executive leadership
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## 10. Documentation and Reporting
- Maintain incident logs and resolution reports
- Review incidents quarterly to improve response procedures
- Report significant incidents to regulatory bodies as required
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## 11. Training and Awareness
- Conduct annual incident response training for all staff
- Simulate incident scenarios to test readiness
- Update policies based on lessons learned
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## 12. Compliance
This policy aligns with applicable laws and standards, including:
- Arizona state cybersecurity regulations
- HIPAA (if handling health data)
- CCPA/GDPR (if serving California or EU residents)
---
## 13. Contact Information
For questions or to report an incident:
**Laura B. Henderson LLC**
**Email:** security@laurabhenderson.com
**Phone:** [Insert Phone Number]
**Address:** [Insert Business Address]
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