Embedded Files
Laura B. Henderson LLC
Effective Date:
August 22, 2023
At Laura B. Henderson LLC, we prioritize exceptional customer support as part of our commitment to delivering essential services with integrity and care. This policy outlines how we assist clients, respond to inquiries, and resolve concerns.
1. Support Objectives
We aim to:
Provide timely and accurate responses to all customer inquiries
Resolve issues with professionalism and empathy
Maintain transparency and accountability in all interactions
Continuously improve our support processes based on feedback
2. Support Channels
Customers can reach us through the following methods:
| Channel | Availability | Notes |
|----------------|----------------------------------------|-------------------------------------------|
| **Email** | support@laurabhenderson.com | Response within 1–2 business days |
| **Phone** | [Insert Phone Number] | Monday–Friday, 9:00 AM–5:00 PM MST |
| **Mail** | [Insert Business Address] | For formal correspondence or documentation |
| **Online Form** | Available on our website | For general inquiries and service requests |
3. Response Times
We strive to respond to all inquiries within:
24–48 hours for general questions
Same business day for urgent issues related to essential services
Up to 5 business days for complex matters requiring investigation
4. Issue Resolution
Our process for resolving customer issues includes:
1. Acknowledgment of the inquiry or complaint
2. Assessment of the issue and its impact
3. Resolution through appropriate action or escalation
4. Follow-up to ensure customer satisfaction
If an issue cannot be resolved immediately, we will provide regular updates until resolution.
5. Feedback and Complaints
We welcome feedback to improve our services. Customers may submit complaints or suggestions via:
Email:
Phone:
Online:
Feedback form on our website
All complaints are reviewed by management and addressed within 7 business days.
6. Respect and Conduct
We treat all customers with respect and expect the same in return. Abusive, threatening, or discriminatory behavior toward our staff may result in refusal of service or termination of support.
7. Policy Updates
This policy may be updated periodically. Changes will be posted on our website and communicated as appropriate.
8. Contact Us
For support or questions about this policy:
Laura B. Henderson LLC
Email:
Phone:
Address:
\5101 Santa Monica Blvd Ste 8 bldg 1526 Los Angeles, CA 90029 United States
Page updated
Google Sites
Report abuse